BETTER FINANCE response to the EBA request for the Consumer Trends Report 2018/19 – information about the issues most relevant for consumers and EBA’s FinTech work

The EBA seeks to foster consumer protection in all EU Member States, by identifying and addressing consumer detriment in the financial services sector. By assessing the retail conduct of financial firms, the EBA also seeks to contribute to the stability, integrity and effectiveness of the financial system. One of the tasks of the EBA is to collect, analyse and report on consumer trends. In carrying out this task, the EBA regularly publishes a Consumer Trends Report, in which it sets out the trends it sees in the market and the issues that have arisen, or might arise, for consumers, and which forms the basis of its work priorities going forward.

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