The EU Commission intends to update the current Consumer Agenda (2012), which expires in 2020, to address the role of consumers in the post-crisis economic recovery, as expressed in the EU’s recovery plan adopted on 27 May 2020.
BETTER FINANCE welcomes the roadmap on the New Consumer Agenda, which identifies a number of challenges and issues encountered by consumers such as:
1. a new coherent vision of the role of consumers, in particular in the area of the green and digital transitions
2. the role of consumers in the post-crisis economic recovery
3. gaps in effective enforcement of consumer rights.
4. redesigning the structures for stakeholder engagement on the future consumer policy.