BETTER FINANCE Position paper on the New Consumer Agenda

The EU Commission intends to update the current Consumer Agenda (2012), which expires in 2020, to address the role of consumers in the post-crisis economic recovery, as expressed in the EU’s recovery plan adopted on 27 May 2020.

BETTER FINANCE welcomes the roadmap on the New Consumer Agenda, which identifies a number of challenges and issues encountered by consumers such as:
1. a new coherent vision of the role of consumers, in particular in the area of the green and digital transitions
2. the role of consumers in the post-crisis economic recovery
3. gaps in effective enforcement of consumer rights.
4. redesigning the structures for stakeholder engagement on the future consumer policy.

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